Shipping & Returns

Delivery Zones & Timing

Delivery timelines start from order confirmation, not order placement. Public holidays and weekends may extend delivery times.

Order Tracking

Once your order is dispatched, we'll send delivery updates directly to your WhatsApp. You can also check your order status anytime on our Track Order page using your order ID.

Return Eligibility

• Damaged or wrong items — report within 48 hours of delivery with photo evidence. Free replacement or full refund
• Change of mind — return within 7 days if the product is unopened, unused, and in original packaging
• Opened products — cannot be returned for hygiene and safety reasons, unless the product is defective
• Sale items — final sale, not eligible for return unless defective

How to Return an Item

To start a return:

• Contact us on WhatsApp within the eligible return window
• Provide your order ID and reason for return
• We'll confirm eligibility and provide return instructions
• Pack the item securely in its original packaging

Return shipping costs are covered by us for damaged/wrong items, and by the customer for change-of-mind returns.

Refund Timeline

Once we receive and inspect your returned item, approved refunds are processed within 5–10 business days back to your original payment method via Paystack. You'll receive a confirmation once the refund is issued.

Delivery Issues

If your package hasn't arrived within the expected timeframe, or you suspect it's lost, contact us immediately on WhatsApp with your order ID. We'll investigate with our courier partner and resolve the issue promptly.