Summary: PureSkinHQ collects only the information needed to process your orders and improve your shopping experience. We never sell your data to third parties. Your privacy is important to us.
01
Information We Collect
When you shop with PureSkinHQ, we collect the following information:
- Order information — your name, delivery address, phone number and email when you place an order
- Payment information — processed securely by Paystack. We never store your card details on our servers
- Communication data — messages you send us via WhatsApp or email
- Usage data — pages you visit and products you view via Google Analytics
02
How We Use Your Information
- Process and deliver your orders
- Send order confirmations and delivery updates via WhatsApp or email
- Respond to customer service requests
- Improve our website and product selection
- Send promotional offers (only if you opt in)
- Comply with legal obligations
03
Information Sharing
We do not sell, rent or trade your personal information. We may share your data with:
- Delivery partners — only your name, address and phone number to deliver your order
- Paystack — our payment processor, governed by their own privacy policy
- Legal authorities — if required by Nigerian law or a valid court order
04
Data Security
- SSL/HTTPS encryption on all pages
- Secure database storage via Neon PostgreSQL
- Payment processing via Paystack's PCI-compliant systems
- Limited staff access to customer data
05
Cookies
Our website uses essential cookies to keep your shopping cart working and remember your preferences. We also use Google Analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.
06
Your Rights
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us via WhatsApp at +234 911 497 5790.
07
Children's Privacy
PureSkinHQ is not directed at children under 13. We do not knowingly collect personal information from children.
08
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after changes constitutes acceptance of the updated policy.